handmade backpacks,outdoor backpacks, camping backpack, hiking backpack, canoe pack, day pack, bushcraft, bugoutbag,

FAQ

How big is the Urban Woodsmen Ruck? 

Measures in at 17" Tall by 13" wide by 6" deep, or equal to 1326 cubic inches. ( not including the front and side pockets.) 28+ liters in total


What material do you use?

  • All backpacks are made from heavy duty 12oz cotton duck canvas.
  • Heavy duty plastic hardware
  • Polypropylene webbing
  • Solid brass grommets
  • Commercial grade 550 paracord drawstring 
Why use polypropylene webbing?
  • Water resistant
  • oil and grease resistant
  • UV resistant
  • abrasive and ware resistant
  • Breaking point of 600 pounds per square inch (psi's)
Where are the materials sourced?

All materials are sourced from U.S. suppliers


Do you offer a warranty?

Yes we offer a lifetime warranty on all of our handmade backpacks and gear.


Do you accept returns?

Yes we accept returns.   You must contact me within 7 days from the date the package was delivered.  Returned items must be in new and unused condition and must include ALL original packaging.  Shipping and handling charges are non refundable.  Returns must include an invoice or information regarding the return.  Returned items must have been purchased directly through the urbanmountainpakks company  website or other companies and social media sites.   Returns should be sent to the return address on package, along with a copy of the original invoice and a detailed explanation with the items and why the items are being returned:


What company do you use for shipping?

We ship all packages through united stated post office via priority mail to ensure that package

arrives and it include tracking number and insurance. International orders will be shipped using United stated international first class mail.


Do you except credit cards?

Yes we except credit cards using PayPal payment.


Do I need a PayPal account to pay?

No you do not need a PayPal account to pay for your order.  Just click at the bottom of the check out page that says pay with debit or credit card.


What if I move and I didn't change my address?

If a package is returned to us due to customer error, such as a mistake in the PayPal address provided with the order, the recipient moving, or any reason beyond our control and responsibility, the customer will be responsible for covering the cost of reshipping the item.

We will attempt to contact the customer to acquire payment for additional shipping, however if no reply is received within 7 days, the original order will be cancelled and refunded, minus the cost of the initial shipping charge.

If there are any costs incurred due to the package being returned, the refund may also be subject to a restocking fee to cover any additional charges.


Do you do custom orders?

Sorry we do not do full custom orders.  Customers could only choose what color they want. Email me if you want me to do a small change to one of my products or put an add-on.  Extra cost my apply.  A PayPal invoice will be sent by email to cover the extra costs.


Do you ship internationally?

Yes.  We ship to CANADA, the UNITED KINGDOM, and other parts of the world. Please apply an international shipping option for international order,  if there are any extra shipping charges 

a PayPal invoice will be sent with the additional international shipping costs.  We cannot be held responsible for any import taxes or duties charged to international orders by the receiving country.  Please check with your country’s customs office if you have any concerns before ordering. Any import taxes or duties are the sole responsibility of the customer.


How do you clean the backpacks?

Clean by brushing off any dirt and then spot treat with mild detergent and rinse with cold water.  Backpacks can also be machine washed in the gentle cycle with cold water and very mild detergent, squeeze water by hand then hang dry.  Since my backpacks are made from cotton there maybe a 3% to 4% shrinkage.


How can I waterproof the backpack?

You can waterproof it in two ways.  1. By waxing it.  Use green wax and 2. By buying a commercial waterproofing spray.



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